Please contact us if you have any questions regarding returning any item(s).
We can ship to virtually any address in the world, excluding the UK. At this time, we are unable to ship to the UK because of complications with VAT collections due to BREXIT. Our apologies.
If you are located outside of Canada or the USA, please click on the "Pay actual shipping charges" icon when checking out. We will calculate the actual shipping charges, and send you an invoice for said cost. Once the invoice is paid, your order will ship within 1 or 2 business days. Note that you will be responsible for any duty and/or taxes that may or may not be charged by your post office when your package arrives. If you choose to have your parcel shipped without any insurance or tracking, we will not be responsible for lost or stolen packages.
We offer a flat shipping rate for orders shipped within Canada and/or the USA. They are as follows:
Shipping within Ontario - $13.50
Shipping to SK, MB, QC - $16.00
Shipping to BC, AB, NS, NB, PE, NL, YT, NT, NU - $16.75
Shipping to the USA - $15.00
We will refund any and all shipping over payments of $1.00 or more once we calculate the actual shipping cost for your order. If the actual shipping cost is higher than the flat rate, we absorb that cost. There will be NO extra cost to you. This is a win/win situation for you as a consumer.
We ship all orders via Canada Post Expedited Parcel to Canadian addresses. Packages shipped to US addresses are sent via Tracked International Air through Canada Post. However, if we happen to be going to our UPS box in Port Huron, MI within two days of receiving your order, we will take your parcel there to ship. This saves you money on shipping and we will refund you any over payment you have made. It also saves on shipping time as the order does not have to go over the border through our mail service. (We claim it at the border instead............much faster) This is just one of the services we are happy to provide for you at no extra cost.
If you require faster shipping than the Expedited Parcel service, please contact us and we will be happy to ship it with a faster service. (You will be responsible for the extra shipping cost in this instance)
If you have any questions, please contact me, Liz, at firstname.lastname@example.org