All Products are 1/12 Scale Unless Noted Otherwise

ATTENTION UNITED STATES SHOPPERS: Due to the United States administration's suspension of the duty-free "de minimus" threshold for all countries, including Canada, all shipments entering the U.S. must have duties prepaid before crossing the border effective August 29, 2025. This change is mandated under U.S. Executive Order 14324 and applies to all shipments from Canada. The Executive Order requires that we, in Canada, charge a 35% tariff on all orders being shipped to the U.S. As a result, we have made the difficult decision to immediately suspend sales to the United States. This will remain in place until the situation regarding tariffs and the above noted Executive Order changes. We are truly saddened to face this situation and hope that we can soon resume business with our U.S. customers, whom we value greatly.

Shipping & Returns



Returns Policy

Please contact us if you have any questions regarding returning any item(s).


Shipping

We can ship to virtually any address in the world, excluding the UK and USA. 

At this time, we are unable to ship to the UK because of complications with VAT collections due to BREXIT. 

We are also unable to ship to the USA because of the United States administration's suspension of the duty-free "de minimus" threshold for all countries, including Canada, all shipments entering the U.S. must have duties prepaid before crossing the border effective August 29, 2025. This change is mandated under U.S. Executive Order 14324 and applies to all shipments from Canada. The Executive Order requires that we, in Canada, charge a 35% tariff on all orders being shipped to the U.S.  As a result, we have made the difficult decision to immediatley suspend sales to the United States.  This will remain in place until the situation regarding tarrifs and the above noted Executive Order changes.  We are truly saddened to face this situation and hope that we can soon resume business with our US customers, whom we value greatly.

If you are located outside of Canada (except UK and USA), please click on the "Pay actual shipping charges" icon when checking out.  We will calculate the actual shipping charges, and send you an invoice for said cost.  Once the invoice is paid, your order will ship within 1 or 2 business days.  Note that you will be responsible for any duty and/or taxes that may or may not be charged by your post office when your package arrives.  If you choose to have your parcel shipped without any insurance or tracking, we will not be responsible for lost or stolen packages.

We offer a flat shipping rate for orders shipped within Canada.  They are as follows:

Shipping within Ontario - $15.99

Shipping to SK, MB, QC - $17.99

Shipping to BC, AB, NS, NB, PE, NL, YT, NT, NU - $19.99

PLEASE NOTE THAT MOST OF THESE SHIPPING CHARGES ARE LESS THAN IT COSTS US TO SHIP ORDERS.  OUR COSTS HAVE RISEN SUBSTANTIALLY OVER THE LAST YEAR.  WE ABSORB SOME OF THE LOSS ON SHIPPING TO SAVE YOU MONEY.  If we can ship your order in a padded envelope (nothing in your order can measure more than 15mm high), we will be happy to do so and will refund you the over payment for shipping.  (Minimum shipping charge is $4.00) 

 We ship all orders via Canada Post Expedited Parcel to Canadian addresses.  

If you require faster shipping than the Expedited Parcel service, please contact us and we will be happy to ship it with a faster service.  (You will be responsible for the extra shipping cost in this instance)

If you have any questions, please contact me, Liz, at info@grandpasdollhouse.com